treating customers fairly
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Our commitment to our customers: |
Peter Rowley, Chief Executive |
- We will act with honesty, openness, transparency and in good faith.
- We will be accessible to our customers and will communicate with them appropriately.
- We will honour any representations, assurances and guarantees which create legitimate customer expectations. We will not exploit customers and once we have said we will do something we will.
- We will treat all situations in the same way and will act independently and reasonably, taking account of any relevant issues.
- We will act with reasonable skill and hard work and will be reasonable about putting things right if there is a problem which we are responsible for.
