guide for borrowers with payment difficulties

If you are having difficulty in keeping up with your mortgage payments, please contact us as soon as possible. You can call into your local branch to speak to one of our specially trained mortgage advisors or you can telephone our Arrears Team on 01325 741060. 

We understand that problems can arise from time to time and we will deal with cases of financial difficulty, and arrears, positively and sympathetically. We will try to develop a plan with you to deal with your financial difficulties and to clear your arrears, which is in both your and our best interests.

Click here for a full guide for borrowers with payment difficulties

Click here for details of our administration fees for mortgage accounts