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guide for borrowers with payment difficulties

If you are having difficulty in keeping up with your mortgage payments, please contact us as soon as possible. You can call our Arrears Team on 01325 741060 or call into your local branch to speak to one of Mortgage Advisors. 

We understand that problems can arise from time to time and we will deal with cases of financial difficulty, arrears and payment shortfalls positively and sympathetically. We will try to develop a plan with you to deal with your financial difficulties and to clear your payment shortfall or arrears, which is in both your and our best interests.

Click here for a full guide for borrowers with payment difficulties

Click here for details of our administration fees for mortgage accounts