our code of ethics
At Darlington Building Society we act with honesty and integrity and pride ourselves on providing excellent customer service through well trained and friendly members of staff. We respect and treat others as we would like to be treated ourselves.
We believe that good ethics and good business are compatible, and together produce the best long term results for members and staff.
The highest ethical standards shall be cascaded downwards from the most senior level and no-one shall be exempt.
Ethical business practices reflect how we will deal with our members and staff. It is reflected throughout the Society’s culture, our values, policies and the way we are expected to behave.
Our statement of purpose, values and commitment to Treating Customers Fairly reflect and reinforce this. Through them we play a positive role in our community, attract and develop the best people and create products to suit our customer needs.
We will remain a local mutual building society, looking after local interests; servicing our customers in the main through our branch network, offering a choice of savings, mortgages and associated products and services.
Vision:
“To be the mutual provider of choice of savings, housing finance and related services for individuals served by our distribution network.”
Ethics Statement
We will always aim to treat people with honesty and integrity, putting the interests of our members first.
You can download our code of ethics by clicking here.
