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Roles Within The Society

There are many varied roles within the Society all of which involve customer contact. Three of the most important roles are:

Customer Service Consultant

Based within our branch network you will be our front-line staff. Your role involves much more than just opening accounts, processing transactions and completing administration. Key areas are providing guidance to customers on the products and services that are right for them and keeping abreast of the latest product developments with a view to meeting sales and referral targets.

Mortgage Advisor

Based within our branch network you will be fully trained and competent to interview prospective mortgage customers and provide mortgage advice. As well as in house training you will be fully CeMap (Certificate in Mortgage Advice and Practice) qualified and be part of the Society's Training & Competency Scheme. Taking leads from Customer Service Consultants you will answer queries, provide mortgage advice and promote all Society products and services as well as being fully focused on sales.

Head office clerical

The majority of our administrative roles are within our Head office departments. Here you will provide the administration for mortgages, accounts, customer sales and many other areas. You will provide technical advice and support to  branch staff and you will deal with customer enquiries. Your role will involve mostly written or telephone requests with occasional  face to face contact. There will also be regular dealings with professional contacts including solicitors, banks, estate agents and accountants.

Minimum requirements

All of our roles require a high level of numeracy and literacy skills and that is why our minimum requirement is 5 GCSEs or equivalent at level C or above, including Maths and English Language.  Team working is essential as is self motivation.  The Society is also looking for excellent communication and customer service skills to maintain and improve our standards.


Darlington Centre Voluntary Sector Awards, 2007
voluntary sector award winner 
ifs Financial Innovation Awards, 2007
financial innovation award winner
Positive About Disabled People