our vision and values
our vision
'To be the mutual provider of choice of savings, housing finance and related services for individuals served by our distribution network.'
statement of purpose
Darlington Building Society Group's principal objective is to support the sustained financial wellbeing of our members and customers.
to be achieved by:
'To be the mutual provider of choice of savings, housing finance and related services for individuals served by our distribution network.'
statement of purpose
Darlington Building Society Group's principal objective is to support the sustained financial wellbeing of our members and customers.
to be achieved by:
developing and improving the delivery, range and quality of services offered by Group activities through trained and motivated staff
building a high image and involvement in the community served by our points of access
promoting and protecting prudent and responsible attitudes to personal savings, home ownership and housing
attracting and keeping members to remain a financially strong, liquid and well capitalised independent financial firm in mutual ownership
statement of values
In 'looking after local interests' those values which are important to us are:
- the support of our members
- the needs and opinions of our membership and meeting expectations
- supporting the communities which we serve
- our image and profile
- a service which is always improving, is committed, dependable, fair, open, polite and valued by our users
- the choice and diversity which independent mutual ownership brings
- the financial strength, safety and liquidity of the business and our responsibility to sustain and protect these characteristics
- the continuous professional development of our staff
- the relationships which we build with our partners and suppliers
