dealing with complaints
We aim to give you the highest possible standard of service and we pride ourselves on treating our customers fairly. However, there may be times when you are disappointed with our service or some difficulty may arise. In these circumstances you can get full details of our internal complaints procedure from any of our branches or by telephoning our Compliance Officer on 01325 366366.
Our internal complaints procedure is straightforward. It is designed to deal with any complaints fairly and quickly and to meet the requirements of the Financial Services Authority and Financial Ombudsman Service.
We hope that we can solve any problems you may have through our internal complaints procedure.
However, as we are a member of the Financial Ombudsman Service, you can refer your complaint to them if you are not happy with our response. You can get more information about this at www.financial-ombudsman.org.uk or you can write to: Financial Ombudsman Service, South Quay Plaza, 183 Marsh Wall, London, E14 9SR.
