What personal information do we collect?
We will collect various pieces of information about you when you complete our on-line request forms, including items such as: your name; your email address; your postal address; your telephone number; and whether or not you consent to our use of your information for marketing.
Your browser also generates other information, including which language the site is displayed in, and your internet Protocol address ("IP address"). An IP address is a set of numbers which is assigned to your computer during a browsing session whenever you log on to the internet via your internet service provider or your network (if you access the internet from, for example, a computer at work). Your IP address is automatically logged by our servers and used to collect traffic data about visitors to our web sites. We do not use your IP address to identify you personally.
How will we use your information?
We respect your privacy and will only use your information submitted on-line as set out in this policy. We may contact you by email, letter, telephone, or other means:
(a) to assist with our processing of any request you make to us via our website, to acknowledge or keep you informed about such request; or to obtain additional information needed to fulfil it;
(b) to record usage and statistical information about your use of our website, to improve our website, and to customise our website for you based on your preferences;
(c) to register you with our website, administer the website and gather broad demographic information about its users and for market research purposes and business analysis;
(d) for marketing and information purposes, providing you with details of promotions, events, products and services and so on (you may ask us not to provide this information to you);
(e) to verify your identity for security reasons; or for credit scoring and/or fraud prevention;
(f) to advise you of changes to our website;
(g) as agents for insurers or other third parties who provide insurance or other products or services;
(h) for other purposes to which you have consented (whether when submitting your information to us on our on-line forms or otherwise).
By registering with our website, you are agreeing to our use of your information to contact you for direct marketing purposes by email, post or telephone. You can indicate when registering if you do not agree to this. We may use information from your customer records such as your contact details, details about any application you make to us, and of any services we provide to you so that we may contact you by email, post, or telephone with news about us and to inform you about our financial products and services and those of Darlington Investment Planning Limited and Heath Lambert Insurance Services including mortgages, savings, investments, general insurance, financial planning services and of competitions or offers which may be of interest to you.
To whom will we disclose your information?
We may disclose your information to:
(a) our regulators, lawyers and auditors;
(b) third parties where required by law such as under a court order or subpoena or where the law permits us to do so;
(c) credit and fraud prevention agencies and other financial organisations to prevent fraud and theft and to assist in the making of lending and credit decisions. Further information will be provided if you apply for a product or service which involves searches with credit reference or fraud prevention agencies;
(d) debt collection agencies to enable defaulting debtors to be traced and pursued;
(e) the administrators and underwriters of insurance products and to any other companies and organisations in conjunction with which we provide products or services, or whose products or services we provide to you (such as home insurance) and to our wholly owned company, Darlington Investment Planning Limited;
(f) our agents, staff and approved parties to do any of the above things on our behalf (on the understanding that it will be kept confidential).
We have in place security procedures for the storage and disclosure of your personal information to prevent its loss, misuse, alteration or theft and in order to comply with the Data Protection Act 1998. However we cannot guarantee the security of any data disclosed on-line and you accept the inherent security risks of providing information over the internet. We use 128-bit secure encryption through a secure socket layer. This is currently the internet standard for the secure transmission of data. You may see your browser show a padlock or key at the bottom right hand side of your screen. For more information about the security settings double click on this icon when it appears.
Other Privacy Policies
What changes may be made in the future?
Your information will be retained by us for as long as the purpose for which it was collected continues. It will then be destroyed although copies may be retained to the extent required to satisfy our legal, regulatory or accounting requirements.
You may make a request to us to change or modify your information at any time. (For example, you may change your email address or decide that you no longer wish to receive marketing communications from us.) If you are aware at any time that any of the information that you have given to us has changed then please let us know at the earliest opportunity of the changes that need to be made to the information we hold by writing to us at the address below.
Under the Data Protection Act 1998 you have the right to obtain a copy of the information we hold about you on payment of a prescribed fee. If you wish to exercise this right, please write to us at the address below.
If we change this policy, we will post the new policy on our website so that you can always find out how we collect, use and disclose your information. We will not significantly change the ways in which we use your information without telling you.
Darlington Building Society's head office is at:
Tel: 01325 366366
(We may monitor calls for the purpose of staff training and to prevent and detect fraud.)
We have notified the Office of the Information Commissioner of our data processing activities and our registered number is Z 5639662.