Ethics Statement: We will always aim to treat people with honesty and integrity, putting the interests of our members first.
At Darlington Building Society we will act with honesty and integrity; and pride ourselves on providing excellent customer service through well trained and friendly members of staff. We respect and treat others as we would like to be treated ourselves.
We believe that good ethics and good business are compatible, and together produce the best long term results for members and staff.
The highest ethical standards shall be cascaded downwards from the most senior level and no-one shall be exempt.
Ethical business practises reflect how we will deal with our members and staff. It is reflected throughout the Society's culture, our values, policies, and the way we are expected to behave.
Vision, Mission & Values
Our vision is to be a thriving, independent regional building society that creates a feeling of pride amongst its staff, members and community.
Our mission is to develop our staff, technology, customers, brand and place ourselves at the heart of the communities we serve to make a real difference. We will share our funds people, resources, physical spaces and skills for mutual benefit.
Our values are:
- People Helping People
- Genuine in all we do
- Make a real difference
- Rewarding Membership and Loyalty
We will focus on 'what counts and not just what's counted', we will 'optimise profit, not maximise it'.