Corporate Responsibility

Darlington Building Society is an independent building society that strives to create a feeling of pride amongst its staff, members and local communities.

Our ethical approach

Ethics Statement: We will always aim to treat people with honesty and integrity, putting the interests of our members first.


At Darlington Building Society we will act with honesty and integrity; and pride ourselves on providing excellent customer service through well trained and friendly members of staff. We respect and treat others as we would like to be treated ourselves.

We believe that good ethics and good business are compatible, and together produce the best long term results for members and staff.

The highest ethical standards shall be cascaded downwards from the most senior level and no-one shall be exempt.

Ethical business practises reflect how we will deal with our members and staff. It is reflected throughout the Society's culture, our values, policies, and the way we are expected to behave.

Vision, Mission & Values

Our vision is to be a thriving, independent regional building society that creates a feeling of pride amongst its staff, members and community.

Our mission is to develop our staff, technology, customers, brand and place ourselves at the heart of the communities we serve to make a real difference. We will share our funds people, resources, physical spaces and skills for mutual benefit.

Our values are:

  • People Helping People
  • Genuine in all we do
  • Make a real difference
  • Rewarding Membership and Loyalty

Our Belief

We will focus on 'what counts and not just what's counted', we will 'optimise profit, not maximise it'.



UK Money Markets Code


In 2017 the Bank of England launched an initiative to encourage financial institutions to always act in a manner to promote the integrity and effective functioning of the deposit, repo and securities lending markets. Darlington Building Society has committed to act in line with the principles established in this Code. The Society’s signed copy of the code is available below.

Money Markets Code of Conduct

Want to speak to a friendly staff member?

Sometimes it's easier to discuss things face-to-face. All our branches have staff ready and waiting to talk. If you’d like to discuss your options or you think you need help, call in at your local branch.

Branch finder

Alternatively call our enquiries line between:

9am and 5pm Monday to Friday or
9am and 12pm on Saturday

Our staff will be more than happy to help with any questions or queries