The Darlington Building Society Group takes every effort to ensure that its customers enjoy a trouble free service. However, there are occasions when our customers may be disappointed with the service they receive, or some difficulty might arise.


At Darlington Building Society we are committed to encouraging a culture of openness, accountability and transparency to help identify any form of malpractice or wrongdoing.

Provided below is some useful information to help you understand whistleblowing and whether this is the most appropriate route to raise your concern as there may be other, better suited options for you.


What is whistleblowing?
When an individual raises a concern about malpractice or wrongdoing within an organisation.

When should I 'blow the whistle'?
If you have reason to believe that one or more of the following circumstances applies:

- Criminal activity including fraud or theft                          

- Breaches of internal policies and procedures

- Breaches of regulatory or legal obligation (e.g. data protection law, competition law)

- Bribery or corruption (e.g. accepting incentives in return for giving business, or receiving benefit)

- A miscarriage of justice

- Damage to the environment

- Danger to health and safety of any individual

- Behaviour that can or could harm reputation or financial well-being of the Society


What is the whistleblowing tool?

The tool is an online submission form which allows internal individuals (i.e. staff) and external individuals (i.e. member of the general public) to disclose information anonymously or confidentially

What is the difference between an anonymous disclosure and a confidential disclosure?

The tool allows an individual to choose whether to disclose their identity or not. Please note that in most instances it is more beneficial to disclose information confidentially as this will help the Society to investigate matters in more detail

Important: if those raising a concern are external individuals (i.e. one of our customers or a member of the general public) they will not be eligible to the statutory protections. This is due to the fact that the law only extends the legal protections to ‘workers’ of an organisation. Nonetheless, the Society will attempt to protect anyone who reports a concern to us, if made reasonably and in good faith.

If you want to understand more about the legal protections and who is covered, please visit the whistleblowing charity Public Concern at Work at http://www.pcaw.co.uk/law-policy/a-guide-to-pida.

If you believe your concern falls under the section “when should I blow the whistle?” and is not a general complaint click the link below to continue to the whistleblowing submission form.

Whistleblowing tool