Significant system investment

Despite the challenges presented by the fluctuating housing market, Darlington Intermediaries has remained steadfast in its commitment to providing mortgages to those looking to achieve their dream of home ownership.

2023 has been a transformative year for Darlington, with investment in both processes and technology to truly enhance the experience for brokers and borrowers. Our recent investment positioned us as a pioneer, from November we will be the first lender to move self-build lending to the MSO platform, driving efficiencies and enhancing the service we offer.

To ensure our move towards enhancing our technology doesn’t take away from our ‘people first’ approach, we have invested in our Underwriting team and upskilled two additional underwriters to support self-build lending.

Pioneering solutions

We pride ourselves on striking the right balance between enhanced technology and a personal touch. As a testament to this commitment, our Business Development Officer, James Travers, was promoted to the position of Digital Business Development Manager this year, a brand-new position that leverages digital channels to cultivate and maintain connections with brokers, resulting in increased time for meetings and reduced travel time.

James Travers, Digital BDM said; “It’s a brilliant new role that utilises digital channels such as Teams, Zoom, telephone and email, to build and nurture relationships with brokers. I’m available to chat through criteria and help with those tricky cases, wherever you choose to work!”

Looking ahead

With a positive outlook towards the future, we are well-equipped to face any potential market challenges. We have taken 2023 in our stride and with the integration of technology and enhancements to our teams, we have confidence in our capacity to continue our success in the upcoming year.

If you’d like to know more, or have a complex case you want to place, get in touch with our friendly team today.