Meet the team

These mini biographies try to give you a little insight into some of the key people and departments within the Society.

Andrew Craddock

Chief Executive Officer

As CEO I am responsible for the overall leadership of the Society ensuring that, with the Board, Executive and Senior Management team, we deliver our strategy and corporate plan, provide excellent value for money products and services to our members, are a great place to work and make a genuine difference to the communities which we serve.

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Christopher White

Director, Finance

I manage the Finance and Treasury teams in the Society. Together we ensure that the Society remains a financially robust business.

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Louise Thorpe

Head of Distribution

I am responsible for the Direct Distribution, within this area we take customer service and experience very seriously and continuously work hard in ensuring we fulfil an excellent customer journey.

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Paul Pimm

Treasury Manager

I manage the Treasury Function within the Society, ensuring that the Society’s investments remain safe and that they are available to meet our commitments as and when required.

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Jonathan Harwood

IT Manager

I manage the IT function which is comprised of the Technical Support and Application Support teams. The IT department facilitates the day-to-day technology needs of the Society.

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Steven Forth

Financial Reporting Manager

I manage the Finance Function within the Society, ensuring that we produce accurate financial information, data and analysis to support the Society in making the best decisions possible for its members.

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Niki Barker

Director, People and Culture

I manage the Human Resource, Learning & Development and Facilities Function within the Society, ensuring that we hire and look after the best people whilst providing excellent surroundings for our staff and customers.

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Darren Ditchburn

Chief Customer Officer

I am responsible for the distribution of products and services to customers through the Society’s distribution channels including; branches, intermediaries & online.

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Caroline Darnbrook

Director, Products and Marketing

My responsibility is to lead the Brand, Products, Marketing, Customer Insight, Website, Community, Volunteering and External Communications activities of the Society.

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Sarah Horley

Director, Service Excellence

I look after a team who are always looking to provide and enhance the customer journey by providing an effective, efficient and excellent customer service.

Andy Kane

Learning & Development Manager

I lead the Learning and Development approach for the Society, with an emphasis on providing resources and learning content that people can access whenever they need.

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Alison Ince

Quality Assurance Lead

I manage the Quality Assurance (QA) function within the Society, ensuring the co-ordination and effective delivery of the QA Framework and monitoring throughout the business.

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Clare Wilson

Branch Operations Manager

I lead a team of branch managers across the branch network to deliver exceptional customer service to our members.

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