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I am responsible for the distribution of products and services to customers through the Society’s distribution channels which include branches, intermediaries and online services. I am also a member of a number of Senior Management Committees including the Executive Team. I’m passionate about delivering an excellent customer experience and ensuring we put the customer at the heart of everything we do.
I joined the Society in 2004 starting my career on the counter at Redcar Branch. Since then I have successfully progressed my way up through the organisation fulfilling various roles, undertaking numerous professional qualifications gaining essential skills, knowledge and experience. When I’m not at work I enjoy spending my time with my wife and two daughters as well as supporting my local football team Middlesbrough FC.
I have recently completed a Master’s Degree through Loughborough University which is supported by the Society / Building Societies Association (BSA) and strongly believe that people development is one of the most important ingredients in any successful organisation.