Louise Thorpe

Head of Direct Distribution

I am responsible for the Direct Distribution, within this area we take customer service and experience very seriously and continuously work hard in ensuring we fulfil an excellent customer journey. My team have an outstanding desire to ensure our members are at the heart of our organisation by sharing suggestions on enhancing services, products and processes within the business.

I joined the Society in 2004 starting my career on the counter at Guisborough Branch. Since then I have successfully progressed my way up through the organisation fulfilling various roles, undertaking numerous professional qualifications gaining essential skills, knowledge and experience. When I’m not at work I enjoy spending time with my husband, son and daughter, as well as going on holidays – seeing the world.

I have a great sense of pride working for Darlington Building Society, as colleagues within the business work hard at making the organisation a great place to visit for members, as well as a great place to work for staff. We encourage staff development/progression, which I encourage and support daily within the business. This is a very important part of my role within leadership, equipping individuals with relevant skills, opportunities and watching them fly. It’s not a job when you love what you do.