Savings Support Manager Sara Robinson brings to Darlington Building Society a wealth of experience in customer support and the financial sector.

Sarah and her team are responsible for overseeing and processing any interactions with customers, whether that be online or by phone.

Every time a new customer registers their details, asks to stop a cheque, or moves money out of their ISA, Sarah and co. are at the heart of it.

“The customer’s experience is paramount,” Sara says. “No matter how they’re interacting with Darlington Building Society, my goal is for them to come away feeling like they’ve had the best possible experience.”

Sara’s career history made her perfectly suited to fill this role in the Society. After starting off with the Co-operative Bank, Sara then spent a few years as a customer service manager for Sedgefield Borough Council, and later for Livin Housing Association.

While there, Sara helped oversee a digital revolution as the association moved much of its operations to an online portal.

She began to long for a return to the financial sector, however, and accepted a role with Newcastle Building Society. After just six months, we were lucky enough to secure her as a supervisor in our Barnard Castle branch, and later our Yarm branch.

When an opportunity arose in 2019, Sara’s experience made her an ideal candidate to become our Savings Support Operations Manager.

“Darlington Building Society is just a fantastic organisation to work for,” she says.

“It is so very customer-focused and driven by customers’ needs – at the end of the day, everything is all about the members and the community.”