Talk to us


You can call a friendly member of staff between:

9am and 5pm Monday to Friday and 9am to 12pm on Saturdays

01325 366366


You can call a friendly member of staff between:

9am and 8pm Monday to Friday and 9am to 2pm on Saturdays

01325 366366


Our teams will be more than happy to help with any questions or queries

You can also email us at

You can write to us or phone us at our head office:

Sentinel House, Morton Road,
Darlington, County Durham, DL1 4PT

T: (01325) 366366
F: (01325) 741001

Darlington Building Society takes every effort to ensure that its customers enjoy a trouble free service. However, there are occasions when our customers may be disappointed with the service they receive, or some difficulty might arise.

If you need more information about making a complaint, please follow the link below.

Ask a question online

If you'd like to discuss your financial needs or think you need advice call in at your local branch. All our branches also have a mortgage advisor ready and waiting to talk.

We see ourselves as a “family” in all working towards common goals and strategic vision and values. Sitting at the heart of the community we serve we work in partnership to deliver the best service to our customers.

Press and Media

For any queries relating to press and media, please contact us on