Please note on Thursday 18 February the society will be closing at 12.30pm for our staff conference. Any faster payment or CHAPS requests made after 11.30am will be processed the next working day.

Talk to us

General enquiries into savings and mortgages

You can call a friendly member of staff between:

9am and 5pm Monday to Friday (9.30am and 5pm Tuesdays) and 9am to 12pm on Saturdays

01325 366366

If you are already aware of which team you need to speak to, please see below for specific opening hours and contact details:

Direct Sales

9am to 8pm Monday to Friday and 9am to 2pm on Saturday

01325 741035

Please note our voicemail service for Direct Sales is currently unavailable and we will not be able to receive any voicemails left for the team. If you need to leave us a message, please email We apologise for any inconvenience caused and are working to resolve the issue.

Financial Support

9am to 5pm Monday, Wednesday and Friday, 9am to 8pm Tuesday and Thursday, and 9am to 12pm Saturday

This team can offer appointments to 8pm Monday, Wednesday and Friday when booked in advance

01325 741060


8am to 6pm Monday to Friday

01325 741004

Our teams will be more than happy to help with any questions or queries

You can also email us at

Head Office

You can write to us or phone us at our head office:

Sentinel House, Morton Road,
Darlington, County Durham, DL1 4PT

T: (01325) 366366
F: (01325) 741001

Darlington Building Society takes every effort to ensure that its customers enjoy a trouble free service. However, there are occasions when our customers may be disappointed with the service they receive, or some difficulty might arise.

If you need more information about making a complaint, please follow the below link or phone our Customer Resolution team on 01325 741021.

You can also visit any branch or write to us at our head office address:

Sentinel House, Morton Road,
Darlington, County Durham, DL1 4PT

Ask a question online

If you'd like to discuss your financial needs or think you need advice call in at your local branch. All our branches also have a mortgage advisor ready and waiting to talk.

We see ourselves as a “family” in all working towards common goals and strategic vision and values. Sitting at the heart of the community we serve we work in partnership to deliver the best service to our customers.

Press and Media

For any queries relating to press and media, please contact us on