We see ourselves as a “family” in all working towards common goals and strategic vision and values. Sitting at the heart of the community we serve we work in partnership to deliver the best service to our customers.

Darlington Building Society takes every effort to ensure that its customers enjoy a trouble free service. However, there are occasions when our customers may be disappointed with the service they receive, or some difficulty might arise.

If you need more information about making a complaint, please follow the link below.