At Darlington Building Society, our Members come first, and we’re here to support you during any period of personal disruption, ill health or financial difficulty arising from Coronavirus (COVID-19).  If you would like to request a payment holiday on your mortgage or penalty-free early access to savings in fixed term or notice accounts please click here for more information.

Supporting members affected by Coronavirus (COVID-19)

General enquiries

You can call a friendly member of staff between:

9am and 5.00pm Monday to Friday (9.30am and 5.00pm Tuesdays)

01325 366366

You can fill out an online form:

Online enquiry

You can write to us at our head office:

Address
Sentinel House, Morton Road,
Darlington, County Durham, DL1 4PT


Come into branch
 

If you'd like to discuss your financial needs or think you need advice call in at your local branch. All our branches also have a mortgage advisor ready and waiting to talk.

Branch finder

Intermediaries

You can call a friendly member of staff between:

8am and 4.30pm Monday to Friday

01325 741004

Alternatively you can email intermediaries@darlington.co.uk


Direct Sales

If you would like to contact a member of the Direct Sales team please email mortgagedirect@darlington.co.uk with your information and a member of the team will call you back.

You can call a friendly member of staff between:

9am and 5pm Monday to Friday

01325 741035

Please note our voicemail service for Direct Sales is currently unavailable and we will not be able to receive any voicemails left for the team.

We apologise for any inconvenience caused and are working to resolve the issue.


Financial Support

You can call a friendly member of staff between:

9am and 5pm Monday to Friday

01325 741060

Alternatively you can email financialsupport@darlington.co.uk

Complaints

Darlington Building Society takes every effort to ensure that its customers enjoy a trouble free service. However, there are occasions when our customers may be disappointed with the service they receive, or some difficulty might arise.

If you need more information about making a complaint, please follow the below link or phone our Customer Resolution team on

01325 741021

You can also visit any branch or write to us at our head office address:

Sentinel House, Morton Road,
Darlington, County Durham, DL1 4PT

Find out more


Working at DBS

We see ourselves as a “family” in all working towards common goals and strategic vision and values. Sitting at the heart of the community we serve we work in partnership to deliver the best service to our customers.

Find out more


Press and media

For any queries relating to press and media, please contact us on press@darlington.co.uk