Darlington Building Society takes every effort to ensure that its customers enjoy a trouble free service. However, there are occasions when our customers may be disappointed with the service they receive, or some difficulty might arise.
If you need more information about making a complaint, please follow the below link or phone our Customer Resolution team on
01325 741021
You can also visit any branch or write to us at our head office address:
Sentinel House, Morton Road,
Darlington, County Durham, DL1 4PT
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Working at DBS
We see ourselves as a “family” in all working towards common goals and strategic vision and values. Sitting at the heart of the community we serve we work in partnership to deliver the best service to our customers.
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Press and media
For any queries relating to press and media, please contact us on press@darlington.co.uk