Complaints

Darlington Building Society takes every effort to ensure that its customers enjoy a trouble free service. However, there are occasions when our customers may be disappointed with the service they receive, or some difficulty might arise.

We operate a straightforward internal customer complaints procedure which has been designed to resolve your complaint as quickly as possible and to meet the requirements of the Financial Conduct Authority and Financial Ombudsman Service.

We operate a straightforward internal customer complaints procedure which has been designed to resolve your Payment Protection Insurance (PPI) complaint as quickly as possible and to meet the requirements of the Financial Conduct Authority and Financial Ombudsman Service.

Want to speak to a friendly staff member?

Sometimes it's easier to discuss things face-to-face. All our branches have staff ready and waiting to talk. If you’d like to discuss your options or you think you need help, call in at your local branch.

Branch finder

Alternatively call our enquiries line between:

9am and 5pm Monday to Friday or
9am and 12pm on Saturday

Our staff will be more than happy to help with any questions or queries