MPPI Complaints

We operate a straightforward internal customer complaints procedure which has been designed to resolve your Payment Protection Insurance (PPI) complaint as quickly as possible and to meet the requirements of the Financial Conduct Authority and Financial Ombudsman Service.

This section will provide you with the information on how to make a PPI complaint and we will also provide answers to some common queries we are asked about PPI.

The Financial Conduct Authority (FCA) have completed a review and published their final rules and guidance for PPI complaints on 2 March 2017.

These rules and guidance apply to claims handling firms and individuals.

The rules address the commission received following the Supreme Court ruling in the case of Plevin vs Paragon Personal Finance Ltd and, secondly, implemented a deadline of 29 August 2019 for making PPI complaints.