What is a cookie?

Cookies are text files containing small amounts of information which are downloaded to your device when you visit a website. Cookies are then sent back to the originating website on each subsequent visit, or to another website that recognises that cookie. Cookies do lots of different jobs, like letting you navigate between pages efficiently, remembering your preferences, and generally improving the user experience.

Our website uses cookies to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse our website and also allows us to improve our site.

Will cookies be used to identify or contact me?

We will never use cookies to personally identify you unless you have expressly consented to this use. This means we will only ever identify or contact you from information you have provided specifically for that purpose. For example, if you fill in a ‘contact us’ form on the website, we may require your name and telephone number to contact you, but you will not be able to send the form until you consent to us using your information in this way. We will not personally identify or contact you just from browsing the website.

Which cookies are used on this website?

There are four types of cookies:

Category 1: Strictly necessary cookies

These cookies enable services you have specifically asked for. These cookies are essential in order to enable you to move around the website and use its features. Without these cookies services you have asked for, like shopping baskets or e-billing, cannot be provided.

Category 2: Performance cookies

These cookies are used to monitor the use of our website in a tool called Google Analytics. These cookies allow us to track data such as how many individual people visit our website and the demographic of users. This enables us to keep information relevant for our users and improve areas that are not performing well.

Category 3: Functionality Cookies

These cookies remember choices you make to improve your experience such as your user name, language or region you are in. They may also be used to provide services such as watching a video or commenting on a blog.

Category 4: Targeting Cookies or Advertising Cookies

These cookies collect information about your browsing habits in order to make advertising relevant to you and your interests.

Here you can view a full list of the cookies we use on our site.

The cookies used on this website have been categorised based on the categories found in the ICC UK Cookie Guide. The guide also provides further information about the four categories of cookie.

Can I opt out of accepting cookies and still browse your website?

If you wish to opt out of cookies for this website and other websites, you can do this through your browser settings. Your browser's 'help' function will provide instructions on how to block cookies. Once you have blocked the cookies you do not consent to, visit our website and check the consent box in the pop-up to access our website. Don’t worry, checking the consent box doesn’t mean you accept the cookies you have already blocked – we just need you to hit the consent checkbox before accessing the site so we can ensure you have been fully informed about cookies and what to do if you wish to opt out.

Please note that we only use cookies where they will be of benefit, so any failure to consent may limit your use of this site. For more information on how cookies impact website use, please visit the ICC UK Cookie Guide.

How do I withdraw my consent to accept cookies?

You can withdraw your consent to cookies at any time. To do this, you need to clear your cache (the folder that stores previously downloaded cookies) which will delete cookies you previously consented to. Your browser's 'help' function will provide instructions on how to clear your cache of cookies. After clearing your cache, when returning to this website you will encounter the consent pop-up. If you then want to browse the website whilst opting out of cookies, please follow the instructions above in ‘Can I opt out of accepting cookies and still browse your website?’

Please note that we only use cookies where they will be of benefit, so any failure to consent may limit your use of this site. For more information on how cookies impact website use, please visit the ICC UK Cookie Guide.

Where we store your cookie data

As previously stated, we will only ever use data from cookies to personally identify you where you have expressly consented to this e.g. through a ‘contact us’ form.

Where we do gather information with your consent, the data that we collect from you will be stored in the ways outlined in our digital privacy policy (hyperlinked). This can include destinations outside the European Economic Area (“EEA”). For full information on how data, including cookies, is stored, please see our Digital Privacy Policy.

Select Cookie Level Description
System cookies Enables the minimum cookies required for the website to work, and remembers whether the user allows cookies or not.
Only essential cookies Enables all cookies required for website functionality, but no tracking cookies.
All cookies Enables all cookies used on the website.