Published: 9 August 2022

SLA UPDATE

The below information indicates how long it’ll take to process your DIP and/or application. Once your application has been assessed you can track your case via the mortgage hub.

  • DIP = 2 days
  • Application initial assessment = 23 days*

Please note the Darlington Intermediaries Team are currently experiencing high call volumes.

Don’t call us for an update within the first 23 working days after you submit an application, as we’ll be assessing your application.  If we need anything further from you we’ll be in touch via telephone/email.

You’re likely to experience longer waiting times between 12pm and 2pm, please call outside of these hours when possible.

*average time is dependent on all information provided being of an appropriate quality.