Consumer Duty

Consumer Duty comes into effect on 31 July 2023 and supports our shared objective to set higher and clearer standards of consumer protection across financial services.

These documents will support you when deciding what product to recommend to your client. You will be able to select the document relevant to the product you’re interested in to understand more.

The documents contain information on:

  • Characteristics and benefits
  • Target market assessment and distribution strategy
  • How it relates to customers with characteristics of vulnerability
  • Our assessment of value

We have worked with external partners to ensure these documents comply fully with our responsibilities as a lender, to support everyone in the borrower journey in achieving the best possible outcomes for the client.

Product information sheets

The information in these documents is for internal use only and Intermediaries should not share them with clients. We will keep these documents up to date and let you know about any material changes as and when they occur.

Member exclusive product switch mortgages

Self and Custom Build Range


Specialist Let

Residential – above 80% LTV Range

Residential – up to 80% LTV Range