Case management

Our online case management is changing!

For ALL NEW cases, except for Self Build, Foreign Currency, Discount Market Value properties and Expat cases, you need to use the Darlington Mortgage Hub.

For any case already registered with ourselves, simply continue to monitor progress through Darlington Intermediaries Online.

Published: 17th March 2022


Due to some lenders withdrawing from the market, we are experiencing increased levels of demand, please bear with us whilst we continue to service existing and new applications.

Our current SLA is 48 hours for a Decision in Principle (DIP).

Please note: This section of our website is for use by FCA authorised intermediaries only. If you are a customer please refer to our mortgage section.

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