What is a nominated bank account?
A nominated bank account is a non-Darlington Building Society bank account you wish to be able to transfer money into from your Darlington Building Society savings account.
Why don’t I have a transfer option next to my account?
Accounts will only have a transfer option if transfers are allowed on that account via the Darlingtonline system.
Can a nominated bank account be in someone else’s name?
No, the nominated bank account must be in the same name as the Darlington Building Society savings account you are transferring money from.
Setting up a nominated bank account
To transfer money out of your account, you need to register a UK bank account to transfer money into. This bank account is called a nominated bank account.
The nominated bank account must be in the same name as the Darlington Building Society savings account you are transferring money from. Transfers to a joint account are allowed if the registered Darlingtonline user is named on the account.
Step 1) Choose ‘Your bank account’ from the menu.
Step 2) Enter your bank details.
Step 3) We will send you a mandate form in the post. Please sign and return it to us (may take up to 5 working days).
Step 4) You can make transactions as soon as you get a notification to say your nominated bank account details have been approved.
You can change your nominated bank account details at any time: Log in to Darlingtonline and on the menu bar, click your bank account. Click on the ‘Delete’ button and then ‘Add new bank details’ and click ‘Submit’. We will then send you a new mandate form to sign and return to us. You won’t be able to make a transaction for five days after we have received your signed mandate form.
Make a transfer to a nominated bank account
To transfer money to a nominated bank account you will need to set a nominated bank account on the ‘Your bank account’ page.
Step 1) Click ‘Transfer’ next to the account you want to transfer from.
Step 2) Select what you would like to do:
- Transfer to your nominated bank account
- Transfer to another of your society accounts
- Transfer to someone else’s Darlington Building Society account
Step 3) Enter the reference (if relevant), account details (as required) and amount to be transferred (between £10 and £25,000).
Step 4) Enter your password or complete Secure Customer Authentication to submit your transfer.
How much money can I transfer?
The minimum transfer limit is £10, and the maximum limit is £25,000. If you would like to make a withdrawal above these limits, please message the Online Support Team using the secure message facility. We will send you a cheque for withdrawals above £25,000.
Can I transfer money on a date in the future?
Yes. The date defaults to today’s date. You can change this to a future date if you need to. If your transfer request is from an account where you need to give us several days’ notice to make a withdrawal, then the date will automatically default to include the notice period, but you can change this. If a penalty charge is applicable, this will be calculated automatically.
How long will my request take?
Requests will not show immediately on your account. Your account details and transactions are updated regularly throughout the day at approximately 9am, 12pm and 4pm. We may sometimes need some further information from you to carry out your request. If this is the case, we will contact you by telephone or secure message.
Transfer requests received by 3pm on a working day will be actioned on the same day. Transfer requests received after 3pm will be actioned on the next working day. A working day means Monday to Friday 9am to 5pm and excludes bank holidays. We cannot guarantee when a payment will reach the account.