Step 1) Click Register, then Personal
Step 2) Read and accept the terms and conditions.
Step 3) Enter your personal details and click Next
Step 4) Complete each of the following sections:
Step 5) Check your details and click Register. A confirmation of registration will pop up.
Step 6) We will send you a letter in the post with your user ID and activation key. You will need the user ID every time you log into Darlingtonline, but will only need the activation key the first time you log in.
Step 7) We will also send you an email to confirm your registration.
You will need the registration letter that we post to you, which includes your user ID and an activation key.
You only need the activation key the first time you log in.
We will ask you to choose a contact number for us to send a secure authentication code to. If you have a call screening facility on your phone, please use an alternative number such as a mobile number. Secure authentication is an essential part of online banking, and you will not be able to use Darlingtonline if you don’t have access to a phone.
Step 1) Enter your ‘User ID’ from your registration letter.
Step 2) Enter your password.
Step 3) Enter the characters we ask for from your memorable information.
Step 4) Enter the activation key from the registration letter.
Step 5) Enter the secure authentication code which will be sent to you using your chosen method (text or telephone call).
An activation key is a code you need the first time you log in to Darlingtonline. If you forget your password, a new activation key will be emailed to you.
After you register for Darlingtonline, we will send you a registration letter, which includes your activation key.
Your user ID acts as your ‘username’ in Darlingtonline, along with your password and memorable information. It’s important that you remember it, as you need it every time you log in. After you register for Darlingtonline, we will send you a registration letter which includes your user ID.
When you register, you will need to create a password and a piece of memorable information (cannot be the same as the password). These two items make up your security information. It’s important that you remember them, as you need them every time you log in. Choose your own details and keep them secret – never write them down or disclose them to anyone.
You can reset this by clicking on ‘Forgotten password’ on the welcome page and entering your details. You will need your account number and user ID to reset your password.
You can find your Darlington Building Society account number in your savings passbook or latest mortgage statement.
We will then send you an email with a new activation key and a link to reset your password. Make sure you check your junk or spam folders. If you still have not received an email, please contact the Online Support Team.
Please contact the Online Support Team on 01325 741049.
You should receive your user ID and activation key within three working days of registering for Darlintonline. If it doesn’t arrive within 3 working days, please contact our Online Support Team on 01325 741049.
When your accounts have been added to Darlingtonline, you can view them from your account summary page. To view more information about each account just click on the ‘Details’ button of each account.
You can download your transactions by clicking on ‘Download transactions’ on the right-hand menu. This will create a .csv file. with all your transaction details in it.
If you have more than one account with us, you can log in to Darlingtonline and select ‘Add account’ at the top of your account summary. Enter the account number you wish to add in the ‘Account number’ field and click ‘Add’.
We will send you a notification to say we have received your request. The Online Support team will then add the extra account to your profile. If you have multiple accounts, please repeat the process.
If information on your account looks incorrect or suspicious in any way you should contact our Online Support Team using the secure messaging facility, by telephone on 01325 741049 or email onlinesupport@darlington.co.uk.
Yes. Darlingtonline uses cookies to assist navigation and to prevent fraud in the system.
No, you can access our system via any ISP. This includes internet browsing on a computer, tablet, or smartphone. You should use the most up-to-date version of your browser for security purposes and to ensure Darlingtonline runs to its best capability
A nominated bank account is a non-Darlington Building Society bank account you wish to be able to transfer money into from your Darlington Building Society savings account.
Accounts will only have a transfer option if transfers are allowed on that account via the Darlingtonline system.
No, the nominated bank account must be in the same name as the Darlington Building Society savings account you are transferring money from.
To transfer money out of your account, you need to register a UK bank account to transfer money into. This bank account is called a nominated bank account.
The nominated bank account must be in the same name as the Darlington Building Society savings account you are transferring money from. Transfers to a joint account are allowed if the registered Darlingtonline user is named on the account.
Step 1) Choose ‘Your bank account’ from the menu.
Step 2) Enter your bank details.
Step 3) We will send you a mandate form in the post. Please sign and return it to us (may take up to 5 working days).
Step 4) You can make transactions as soon as you get a notification to say your nominated bank account details have been approved.
You can change your nominated bank account details at any time: Log in to Darlingtonline and on the menu bar, click your bank account. Click on the ‘Delete’ button and then ‘Add new bank details’ and click ‘Submit’. We will then send you a new mandate form to sign and return to us. You won’t be able to make a transaction for five days after we have received your signed mandate form.
To transfer money to a nominated bank account you will need to set a nominated bank account on the ‘Your bank account’ page.
Step 1) Click ‘Transfer’ next to the account you want to transfer from.
Step 2) Select what you would like to do:
Step 3) Enter the reference (if relevant), account details (as required) and amount to be transferred (between £10 and £25,000).
Step 4) Enter your password or complete Secure Customer Authentication to submit your transfer.
The minimum transfer limit is £10, and the maximum limit is £25,000. If you would like to make a withdrawal above these limits, please message the Online Support Team using the secure message facility. We will send you a cheque for withdrawals above £25,000.
Yes. The date defaults to today’s date. You can change this to a future date if you need to. If your transfer request is from an account where you need to give us several days’ notice to make a withdrawal, then the date will automatically default to include the notice period, but you can change this. If a penalty charge is applicable, this will be calculated automatically.
Requests will not show immediately on your account. Your account details and transactions are updated regularly throughout the day at approximately 9am, 12pm and 4pm. We may sometimes need some further information from you to carry out your request. If this is the case, we will contact you by telephone or secure message.
Transfer requests received by 3pm on a working day will be actioned on the same day. Transfer requests received after 3pm will be actioned on the next working day. A working day means Monday to Friday 9am to 5pm and excludes bank holidays. We cannot guarantee when a payment will reach the account.
You can contact our Online Support Team through the secure messaging service whilst you are signed into Darlingtonline. The team can also send you a secure message in relation to your accounts.
Our messaging system is secure, and you can feel safe in the knowledge that:
Step 1) Click ‘Messages’ from the menu.
Step 2) To view your message scroll over it and click anywhere in the shaded area to open it.
Step 3) To reply, click ‘Reply’, type your message, and then click ‘Send’.
Step 4) To send us a new message, click ‘Compose’, select your account number, type your message, and click ‘Send’.
Step 5) We will send you an email notification when a message has been sent or is replied to.
You can use Darlingtonline to close your eligible accounts.
If your closure balance is over £25,000, you can request to close it using Darlingtonline, and we will send you a cheque in the post. We can’t make a transfer to either a bank account or another Darlington Building Society account if the closure balance is over £25,000.
Step 1) Click ‘Details’ next to the account to be closed.
Step 2) Click ‘Close account’ option.
Step 3) Choose how you would like to close the account:
Step 4) Enter your password and click ‘Confirm’.
No, cheques are only made payable to the account holder (s) and to the address we hold in our records.
No, you can only transfer the closure balance to another available Darlington Building Society account or your nominated bank account only.
For someone to gain access to your account details, they would need your user ID, password, and piece of memorable information. You should keep these secure by not writing them down or storing them on your personal computer. Keep them secret and never share these details with anybody else. We will only ever ask you for this information as part of the login process.
We recommend that you change your password and piece of memorable information on a regular basis. You can do this within Darlingtonline using the ‘Security details’ option in your user profile. You must use a mixture of uppercase and lowercase letters, numbers and at least one special character within both your password and piece of memorable information. Avoid using words that may be easy for others to guess, such as the name of a family member or your birthday. All information transmitted between your personal computer and the Darlingtonline server is encrypted.
You will need to set up two-factor authentication the first time you log into Darlingtonline. We will ask you for a phone number, which we will send either a text message or a phone call with a one-time authentication code. We will use Two Factor identification every time you want to add or change a nominated bank account, transact to another individual’s Darlington Building Society account, or log into Darlingtonline after a break of 90 or more days.
Strong Customer Authentication (or SCA) is a new process designed to reduce fraud and make your Darlingtonline account more secure. It gives a two-step process by using a one-time code via text or phone call, as well as your password and memorable information, to log in and make changes to your account. This helps us ensure you are legitimately accessing your own account, increasing security for the system and your account.
You should check that you have current anti-virus/spyware software and a personal firewall installed. You should also use the most up-to-date version of your browser. Treat any emails or phone calls requesting personal financial information with extreme caution; we will never ask you to reveal your password or memorable information, other than as part of the login process.
If you want to know more about keeping yourself safe from fraud, we suggest the following websites:
Read and save a copy of the Darlingtonline Terms & Conditions.