Darlington Building Society

Help and support


Welcome to Darlingtonline help and support. You will find below some handy user guides to help you through your Darlingtonline journey, from how to register to making online transfers and more. You will also find a link to the Darlingtonline FAQs as well as the documents you will need to read when registering.

User guides

The Darlingtonline user guides provide you with step-by-step instructions on how to complete tasks such as registering for a Darlingtonline profile, adding your accounts and completing a transfer. They include instructions and screenshots of each step to make your journey as easy as possible. So take a look at each step below:



Frequently Asked Questions


The Darlingtonline FAQs are a list of commonly asked questions and answers, such as 'How do I register for Darlingtonline?' and 'What is an activation key?' You can browse our Darlingtonline FAQs for answers to many general queries or even search an answer by keyword. Simply click the below button to explore the FAQs:

Darlingtonline FAQs

Darlingtonline Terms & Conditions and Privacy Policy


When registering, you will be asked to read and consent to the Darlingtonline Terms & Conditions and the Darlington Building Society Privacy Policy. Click the buttons below if you wish to view these documents now. You will also be provided with a link to these documents when you begin registration.

Darlingtonline Terms & Conditions

Darlington Building Society Privacy Policy


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Contact us

If you have any queries regarding Darlingtonline, our dedicated Online Support Team are on hand to help.

Call us on:

01325 741049

Or email us at

You can also message us directly when logged into Darlingtonline via the secure messaging option.

Our staff are available between:

8am and 8pm Monday to Friday

9am and 12pm Saturday

Our dedicated team are more than happy to help with any questions or queries.