Secure Customer Authentication

We’re making Darlingtonline even more secure.

At Darlington Building Society we are committed to making sure you stay safe when managing your finances online with us.

in 2020 all banks and building societies will be adding extra security checks for when you bank and transact online, these are called Secure Customer Authentication.

Secure Customer Authentication (SCA) helps to reduce fraud and make online payments more secure. We will send you a one-time passcode by text message or telephone call to verify it is you, every time you internally transfer funds to another person or amend your nominated bank accounts on Darlingtonline.

We will be launching SCA on 11 March 2020, you will be able to complete your transfer or changes as normal once you have set up your two-step verification. 

How does it work?

We will send you a one-time passcode by text message or telephone call which we will use to verify it is you. The one-time passcode will be sent every time you internally send funds to another person or amend your nominated bank account.

You may have already added a telephone number to your Darlingtonline account, but if you haven't it is important we have a telephone number that is unique to you, for us to send your one-time passcode to.

SCA will launch on 11 March 2020 and you will be able to complete your transfer or changes as normal once you have set-up your two-step verification.

How do I set up my two-step verification?

During setting up your two-step verification you can choose either the “Text Message” or “Telephone Call” option for your one-time passcode to be sent to. You will be asked to confirm your mobile/telephone number (if given during registration) or asked to input a telephone number if you have not yet provided one.

Once you have selected your preferred option for your one-time passcode to be sent to, this will be the method used

A one-time passcode will be text to your mobile, or recited when you answer your Telephone call, which you will use to input into Darlingtonline and successfully complete your transfer or nominated account changes.

View our user guides for further information on setting up your two-step verification.

What happens next?

The scheduled launch date of SCA is 11 March 2020, after this date you will be unable to complete a transfer or amend your nominated accounts on Darlingtonline until you set up your two-step verification process.

If you have any questions don’t hesitate to get in touch with our Darlingtonline Team.

Contact us

If you have any queries regarding Darlingtonline, our dedicated Online Support Team are on hand to help.

Call us on: 01325 741049


Or email us at
onlinesupport@darlington.co.uk

You can also message us directly when logged into Darlingtonline via the secure messaging option.

Our staff are available between:

8am and 8pm Monday to Friday

9am and 12pm Saturday

Our dedicated team are more than happy to help with any questions or queries.