Darlington Building Society take every effort to ensure our customer have a positive experience. We appreciate all forms of feedback, positive or negative and use this to support our processes. If you have had an experience with us which you would like to leave feedback on, please complete the fields below.

However, if you feel our service was not to a high standard and would like to make a formal complaint you can find further information on how to make a complaint here.

Boxes with an asterisk (*) are required to be filled before submitting the form.

At Darlington Building Society we take your privacy seriously. As part of our relationship with you, we have a responsibility to make sure that you are aware of what we do with your information and how we look after it. Our Privacy Notice Summary can be found here. This document explains key details about how we as an organisation look after your personal information. If you require further details our full Privacy Notice can be found here.