Mortgage help

Here you can find answers to your mortgage related questions.


Understanding the home buying process

We know buying your home can be tricky so we have broken down the process to help you understand it better.

Click here to find out more


What does 'that' word mean?

Mortgages can be confusing. Darlington Building Society has a great Jargon Buster.

Click here to find out more


Understanding mortgage fees and charges

Darlington Building Society can help you know the hidden, and not so hidden, costs of buying a home.

Click here to find out more


Having difficulties paying?

There are a range of things we can do to help you and things you can do to help yourself.

Click here to find out more


Just need to speak to an advisor?

01325 741004

Savings help

Here you will find all the answers to your savings related questions.


Lost your passbook

Call us immediately

01325 366366

...or call in to your local branch.

Branch Finder


Possible fraudulent transactions

Call us immediately

01325 366366

...or call in to your local branch.

Branch Finder


I think I have an old account with you

You, or a relative may have had an account with us in the past. But you don't know the number or have any paperwork. Darlington Building Society can help track it down.

Click here to find out how


I need to take over the running of an account for someone else

There are many reasons you might need to take over the management of an account. Dont worry, we can help you get it sorted.

Click here to find out how

 

Insurance help

for our customers


I need to make a claim

Call our claims line

0845 001 0106

24 hours a day, 7 days a week

 

I've got a domestic emergency

Call our emergency helpline

0845 001 0106

24 hours a day, 7 days a week

 

I need some legal advice

Call our advice line

0845 001 0106

24 hours a day, 7 days a week

Safety & security help


How safe is my money with the Darlington Building Society?

We're FSCS accredited and are as careful with your money as you would be yourself.

Click here to find out more

I'm worried about identity theft but don't how I can prevent it happening

Though rare, it can happen. We've got some handy tips on keeping your data safe.

Click here to find out more

General help


Ask a question online

Online Enquiry

 

Make a call

You can call our enquiries line between

8am and 8pm Monday to Friday

9am to 1pm on Saturdays

01325 366366

 

Come into branch

Branch Finder

Still got questions?


If you've still got questions about our products, services or work in the community then visit our complete Frequently Asked Questions area.

See all FAQs