Supporting members affected by Coronavirus (COVID-19)

Savings help

Here you will find all the answers to your savings related questions.


Lost your passbook

Call us immediately

01325 366366

...or call in to your local branch.

Branch Finder


Possible fraudulent transactions

Call us immediately

01325 366366

...or call in to your local branch.

Branch Finder


I think I have an old account with you

You, or a relative may have had an account with us in the past. But you don't know the number or have any paperwork. Darlington Building Society can help track it down.

Click here to find out how


I need to take over the running of an account for someone else

There are many reasons you might need to take over the management of an account. Dont worry, we can help you get it sorted.

Click here to find out how


Mortgage help

Below you can find a range of support including our mortgage jargon buster, debt advice and information regarding the fees and charges associated with our mortgages. 

Support & FAQ's

Financial Support

If you are worried about your finances, we can offer you the support of our experienced and qualified Financial Support Team.

You can call us on

01325 741060

Or email us at
financialsupport@darlington.co.uk

Our staff are available between:

Monday, Wednesday and Friday 9am-5pm
Thursdays 9am-5pm, and Saturday 9am-12pm.


Bereavement

We understand that registering a bereavement to us can be a difficult time and dealing with their finances can often be confusing.
At Darlington Building Society our Members are our priority and we are here to help you every step of the way and make the process as straightforward as possible for you. 

You can find all of the information you need and what your next steps are here.

Click here to find out more


Insurance help

for our customers


I need to make a claim

Call our claims line

0845 001 0106

24 hours a day, 7 days a week


I've got a domestic emergency

Call our emergency helpline

0845 001 0106

24 hours a day, 7 days a week


I need some legal advice

Call our advice line

0845 001 0106

24 hours a day, 7 days a week


Safety & security help


How safe is my money with the Darlington Building Society?

We're FSCS accredited and are as careful with your money as you would be yourself.

Click here to find out more

I'm worried about identity theft but don't how I can prevent it happening

Though rare, it can happen. We've got some handy tips on keeping your data safe.

Click here to find out more

Still got questions?


If you've still got questions about our products, services or work in the community then visit our complete Frequently Asked Questions area.

See all FAQs

General help


Ask a question online

Online Enquiry

 

Make a call

You can call our enquiries line between

8am and 8pm Monday to Friday

9am to 1pm on Saturdays

01325 366366

 

Come into branch

Branch Finder