I've missed a payment for my Home Insurance. What do I do?

If a payment has been missed, we will attempt to take it a second time 5-7 days after the failed 1st attempt. If the second attempt is not successful, then we will write to you to inform you that you have 28 days to contact us in order to bring payments up to date, or your cover will cease. To make any payments please contact us on 0330 100 9602. Uinsure will never charge you any fees other than your policy premium and the administration fee, however if you have a UKG or Novae policy, where the premiums are collected by Close Premium Finance, you will incur a £30 charge should you miss any monthly payments.

Insurance

Want to speak to a friendly staff member?

Sometimes it's easier to discuss things face-to-face. All our branches have staff ready and waiting to talk. If you’d like to discuss your options or you think you need help, call in at your local branch.

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Alternatively call our enquiries line between:

9am and 5pm Monday to Friday or
9am and 12pm on Saturday

Our staff will be more than happy to help with any questions or queries