When will I receive my documents for my home insurance?

Policy documents should be received within 7-10 days of the submission of the policy. For renewal, policy documents will be sent out 21 days before the renewal date.


Want to speak to a friendly staff member?

Sometimes it's easier to discuss things face-to-face. All our branches have staff ready and waiting to talk. If you’d like to discuss your options or you think you need help, call in at your local branch.

Branch finder

Alternatively call our enquiries line between:

9am and 5pm Monday to Friday or
9am and 12pm on Saturday

Our staff will be more than happy to help with any questions or queries