Payment dates can be changed however policies cannot run in arrears. This may mean that if a payment date is amended, two payments may be collected less than one month apart. Please note that regardless of any changes, only 12 payments will be taken throughout the policy year.
If your policy is with Novae, due to the agreed credit agreement in place, the policy may be able to be moved with more flexibility.
Sometimes it's easier to discuss things face-to-face. All our branches have staff ready and waiting to talk. If you’d like to discuss your options or you think you need help, call in at your local branch.
Alternatively call our enquiries line between:
9am and 5pm Monday to Friday or
9am and 12pm on Saturday
Our staff will be more than happy to help with any questions or queries
Or email us on: