There are two types of transfers. Transfers in and transfers out.
Transferring-in is the term when moving your previous year’s subscriptions to a new provider. On receipt of a transfer instruction from you we will forward it to the old ISA manager (together with a confirmation that we will accept the transfer) within 5 business days of the date of receipt. On receipt of the cash and accompanying information from the old ISA manager, we will credit the cash to the ISA account within 3 business days of the date of receipt.
Transferring-out of a Cash ISA is when you wish to move money from one ISA to another, often done when opening a new ISA account. On receipt of a transfer instruction from another ISA manager we will send the cash and accompanying information to the new ISA manager within 5 business days of receipt of instructions. Instructions should clearly indicate whether or not you want to serve any relevant notice/penalty period.
Sometimes it's easier to discuss things face-to-face. All our branches have staff ready and waiting to talk. If you’d like to discuss your options or you think you need help, call in at your local branch.
Alternatively call our enquiries line between:
9am and 5pm Monday to Friday or
9am and 12pm on Saturday
Our staff will be more than happy to help with any questions or queries
Or email us on: