I am not sure if I had the MPPI policy, how do I find out?

You can send a letter to us at the below address, or email us at complaints@darlington.co.uk with your enquiry:

Customer Complaints (MPPI)

Darlington Building Society

Sentinel House

Morton Road


County Durham


Please let us have any paperwork you have and as much information as possible and we will look into it for you. 

Safety & Security

Want to speak to a friendly staff member?

Sometimes it's easier to discuss things face-to-face. All our branches have staff ready and waiting to talk. If you’d like to discuss your options or you think you need help, call in at your local branch.

Branch finder

Alternatively call our enquiries line between:

9am and 5pm Monday to Friday or
9am and 12pm on Saturday

Our staff will be more than happy to help with any questions or queries