In order to make a complaint, you will need to complete the Consumer Questionnaire which has been designed by the Financial Ombudsman’s Service. Please give us as much information as possible, including any mortgage account numbers, the address that was mortgaged and any documents / policy information. You will also need to give us the reasons that you think it was mis-sold. This can be sent to:
Customer Complaints (MPPI)
Darlington Building Society
Or emailed to firstname.lastname@example.org using ‘Customer Complaint’ as your subject heading.
Please click here to view a copy of the questionnaire.
Sometimes it's easier to discuss things face-to-face. All our branches have staff ready and waiting to talk. If you’d like to discuss your options or you think you need help, call in at your local branch.
Alternatively call our enquiries line between:
9am and 5pm Monday to Friday or
9am and 12pm on Saturday
Our staff will be more than happy to help with any questions or queries
Or email us on: