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In order to make a complaint, you will need to complete the Consumer Questionnaire which has been designed by the Financial Ombudsman’s Service. Please give us as much information as possible, including any mortgage account numbers, the address that was mortgaged and any documents / policy information. You will also need to give us the reasons that you think it was mis-sold. This can be sent to:
Customer Complaints (MPPI)
Darlington Building Society
Or emailed to firstname.lastname@example.org using ‘Customer Complaint’ as your subject heading.
Please click here to view a copy of the questionnaire.