What can I do if my account is lost or dormant?

We want to re-unite our members with their lost or forgotten savings accounts.  Lost accounts are also sometimes known as 'dormant' accounts or 'unclaimed assets'. 

What should I do if I think I might have a lost account?
You can search for a lost account with us (or any building society, bank or National Savings and Investments) by:

searching online - you can visit www.mylostaccount.org.uk to help you trace a lost account. This is a free service. 

filling in a lost-account form - for more information you can download this BSA leaflet.  It has a form which you can fill-in and post back to the BSA. Or post it back to us if it is just a Darlington Building Society account which you want to trace. 

What should I do if I receive a letter from Darlington Building Society?
We have recently written to all members who we think have a 'dormant' account with us.  If you receive a letter, please make sure that you follow the steps in the letter to contact us to confirm your account is still active. 

Why should I trace my account now?
In 2009, the government is introducing a new unclaimed assets scheme.  Under this scheme, financial institutions will transfer the funds, which are held in accounts where there has been no activity for 15 years, to a central recovery account with the Bank of England. It will then be distributed to our designated charity. However, this does not mean that you will lose your money under this scheme - you can still reclaim it at any time (with any interest you have earned). But it does mean that now is a good time for you to take action.



Want to speak to a friendly staff member?

Sometimes it's easier to discuss things face-to-face. All our branches have staff ready and waiting to talk. If you’d like to discuss your options or you think you need help, call in at your local branch.

Branch finder

Alternatively call our enquiries line between:

9am and 5pm Monday to Friday or
9am and 12pm on Saturday

Our staff will be more than happy to help with any questions or queries