Supporting Members affected by Coronavirus

At Darlington Building Society our members come first, and we’re here to support you during any period of personal disruption, ill health or financial difficulty arising from Coronavirus (COVID-19).

Updated - 14/04/2021

Mortgage Payment Deferrals and Financial Support

If you have any worries about how you’re going to pay your mortgage and you’ve been financially impacted by Coronavirus - please call us on 01325 741 060 or visit our mortgage payment deferral page here.

Together we can review your individual circumstances to find a solution that’s right for you.

To see what other steps you can take to help your situation, click the button below:

Managing your money during Covid-19

Supporting you in branch

Following the latest Government guidelines our branches will be closed on Saturdays until further notice. Branches will remain open Monday-Friday 9.30am until 2.30pm for essential transactions.

At this difficult time can we ask that you only visit a branch if absolutely necessary, check the branch opening hours before you travel, and if at all possible come alone and adhere to the social distancing guidance.

Due to health and safety we are no longer taking coin deposits and our branches have temporarily suspended face to face meetings to protect both our staff and Members.

We are continuing to offer telephone interviews and accept postal applications for account opening and if we do need to temporarily close a branch we’ll update our website and social media.

Check our branch opening times here

Supporting you online

If you’re unable to visit your local branch, our Internet banking service Darlingtonline is available 24-hours a day. You can register today by clicking the button below.



Access to Savings


We understand our Members may need to access their savings during this difficult time, and we can support you with penalty-free early access to savings in fixed term or notice accounts.

If you would like to discuss if this option is available to you please contact your local branch via email or telephone.

Check our branch opening times here

Beware of Fraud

Criminals are using exceptional circumstances like the current COVID-19 situation as a chance to pose as employees of a genuine organisation, such as building society / bank staff and police officers and target you for fraud scams.

To be clear, Darlington Building Society will never:

•    Ask you to disclose your passwords for your accounts
•    Encourage you to move funds from your own account into a different “safe” account
•    Encourage you to order and pay for UK cash via the phone or internet.
•    Charge up-front fees for repayment holidays
•    Make home visits to collect mortgage arrears on your doorstep
•    Demand an immediate payment of mortgage arrears over the phone
•    Demand payment of mortgage arrears via email providing you with a link through which to make payments.

Be vigilant and always verify any contact via trusted sources, if you think you may have been a victim of fraud please email us immediately at and we will respond as soon as we can. End any phone calls you are suspicious are not from us and call us on the telephone numbers provided on our website, for more information click here.

Managing the risks of Covid-19


Darlington Building Society has complied with the goverments guidance on managing the risk of COVID-19.
Click the button below to see what we have put in place to help protect our staff and members.

Staying Covid-19 Secure in 2020.
This page was updated on 05/11/2020.

Dealing with Bereavment

Click below to find out more about how we've updated our process and how we can support you through this difficult time.

Find out more

Managing your money during Covid-19

If you’re concerned about managing your money during Covid-19, there are some steps you can take to help.

Find out more

Need to discuss your options?

If you are worried about your finances, our experienced and qualified Financial Support Team are here to support you.

You can call us on:

01325 741060

Or email us:

Our staff are available between:

9am - 5pm Monday, Wednesday and Friday,
9am - 6pm Tuesday and Thursday,
9am - 12pm Saturday.