Mortgage Payment Deferral application form

In November 2020 the FCA announced that lenders can extend the availability of payment deferrals to:

  • those who have not yet had a payment deferral. In this situation, borrowers will be eligible for payment deferrals of up to 6 months in total (applying for a maximum of 3 months at a time);

  • those who currently have a payment deferral. In this situation, borrowers will be eligible for additional payment deferrals of up to 6 months in total (applying for a maximum of 3 months at a time);

  • those who have resumed repayments after a payment deferral. In this case, borrowers will be eligible for additional payment deferrals of up to 6 months in total (applying for a maximum of 3 months at a time).

If you have missed mortgage payments/or are already in arrears you may be eligible for a payment deferral.  Please contact us if you are in payment difficulties – as tailored support specific to your circumstances may be the best option for you.

Remember, if you think there may be a problem with your finances the very worst thing you can do is…nothing!

Together we can review your individual circumstances to find a solution that’s right for you, and we will prioritise our responses based on when the mortgage repayment is due.

Have you taken a mortgage payment deferral previously?:

COVID-19 has impacted on my/our ability to repay the mortgage:

If you answered 'Yes' please give your reason below.
(or most recent employer if unemployed/retired)
Do you expect your income to return to normal after your mortgage payment deferral?:


We would like to discuss your request with you before we process any payment deferrals. Please indicate the best time for us to contact you:



In order for us to contact you regarding your mortgage payment deferral request, please state below if you consent to us updating your account details with the telephone number and/or email address provided on this form should they differ to what we currently hold for you:

Please note, if you consent to us updating your contact details we will only contact you regarding your mortgage with us and your mortgage payment deferral. If you do not consent to us updating your contact details, we may attempt to contact you using the details we already have.