Buildings & Contents Insurance

Protect your home and contents with our Darlington Home Insurance policy. It provides you with great cover as standard but you also have the flexibility to tailor your policy just the way you want.

Making a claim

If a claim or possible claim occurs you must report it as soon as possible.

Before you make a claim you should:

· Take all reasonable steps to minimise further damage and recover any missing property

· In the event of theft, loss of property or malicious damage, contact the police straight away and get a crime reference number

·Review your policy documents to ensure that your claim will be covered and what excess you will be required to pay


For claims under sections one (Buildings) or two (Contents), please call the claims line on 0330 102 6023 quoting your policy number.

Customers who have purchased Home Emergency Cover and wish to make a claim under this section should call Legal Insurance Management Limited on 01384 884 040.

Customers who have purchased Family Legal Expenses and wish to make a claim under this section should call Arc Legal Assistance Limited on 0370 350 1730.

Darlington Building Society will introduce you to Uinsure Limited who will undertake the selling and administration of your home insurance policy. The home insurance policy is underwritten from a panel of insurers. Details of the insurer applicable to this insurance will be stated within your policy schedule.

The Home Emergency policy is arranged by Uinsure, underwritten by Inter Partner Assistance Societe Anonyme which is fully owned by the AXA Assistance Group and administered by Arc Legal Assistance Limited. The Legal Expenses policy is arranged by Uinsure, underwritten by Inter Partner Assistance SA and Administered by Legal Insurance Management Limited.

Darlington Building Society is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority. Uinsure Limited is authorised and regulated by the Financial Conduct Authority.

Want to speak to a friendly staff member?

Sometimes it's easier to discuss things face-to-face. All our branches have staff ready and waiting to talk. If you’d like to discuss your options or you think you need help, call in at your local branch.

Branch finder

Alternatively call our enquiries line between:

9am and 5pm Monday to Friday or
9am and 12pm on Saturday

Our staff will be more than happy to help with any questions or queries