Landlord Insurance

If you need to make a claim on your household insurance policy, all you need to do is call our Claims Helpline. Any claim should be reported to us immediately, or as soon as is reasonably possible.

Making a claim

If a claim or possible claim occurs then we encourage you to get in touch as soon as possible.

If a claim or possible claim occurs you must report it as soon as possible.

For claims under Section 1 - Buildings, or Section 2- Landlords Contents, please call the claims line on 0344 412 4276 quoting your policy number.

Customers who have purchased Let Home Emergency Optional Cover and wish to make a claim under this section should call Legal Insurance Management Ltd on 01384 884 040.

Customers who have purchased Landlord Legal Expenses & Rent Guarantee Optional Cover and wish to make a claim under this section should call Legal Insurance Management Ltd on 01384 887 580.

Darlington Building Society will introduce you to Uinsure Limited who will undertake the selling and administration of your home insurance policy. The home insurance policy is underwritten from a panel of insurers. Details of the insurer applicable to this insurance will be stated within your policy schedule.

The Home Emergency policy is arranged by Uinsure, underwritten by Inter Partner Assistance Societe Anonyme which is fully owned by the AXA Assistance Group and administered by Arc Legal Assistance Limited. The Legal Expenses policy is arranged by Uinsure, underwritten by Inter Partner Assistance SA and Administered by Legal Insurance Management Limited.

Darlington Building Society is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority. Uinsure Limited is authorised and regulated by the Financial Conduct Authority.

Want to speak to a friendly staff member?

Sometimes it's easier to discuss things face-to-face. All our branches have staff ready and waiting to talk. If you’d like to discuss your options or you think you need help, call in at your local branch.

Branch finder

Alternatively call our enquiries line between:

9am and 5pm Monday to Friday or
9am and 12pm on Saturday

Our staff will be more than happy to help with any questions or queries