This section of our website is for use by FCA authorised intermediaries only. If you are a customer please refer to our mortgage section.
Broker update in response to the latest Coronavirus (COVID-19) update (25/03/2020)
In line with recent government advice our Darlington Intermediaries Team are now working remotely from the safety of their own home. Our current operating hours are between 9.00am and 4.00pm.
Our telephone Business Development Officers (BDOs) will continue to be on hand to deal with all DIPs, email enquiries and status updates in relation to ongoing mortgage applications. Should you wish to speak with a BDO by telephone then please email firstname.lastname@example.org with your contact details and they will return your call as soon as possible.
Our field-based Business Development Manager’s (BDMs) will still be contactable as normal on email and telephone, but will not be visiting broker offices for meetings. Meetings will still be carried out by telephone, or digitally where possible. For the time being, the Darlington Intermediaries team will not be attending any industry events, roadshows or conferences.
Rest assured we are working hard to continue business as usual but due to current unprecedented operating conditions, we have been informed that physical mortgage valuations have been suspended until further notice. This means that producing your mortgage offer will take a little longer than usual. However, we will continue to process your mortgage application as normal and all underwriting approvals will be subject to a satisfactory mortgage valuation being received before a mortgage offer can be issued. Additionally, we are exploring alternative valuation methods where appropriate such as Automated Valuation Models (AVMs) and will keep you updated with our progress.
If you would like to read our Mortgage FAQs please click here
We thank you for your continued support.