Why choose Darlington Building Society?

We focus on individual underwriting, ensuring that a human makes the decision and not a computer. There is no such thing as a straight forward case anymore.

5 things that make us different

  • Individual assessment: We consider each application on an individual basis with no credit scoring – this means that we will give due consideration to cases for older borrowers, buy-to-let, right-to-buy, employees paid in foreign currency, self- employed and those on fixed term contracts. We would be happy to discuss any more unusual circumstances with you.
  • One UK office for all your needs: Everything you need to do business with us is located in one UK office – all our decisions are made by our underwriting team who sit alongside our telephone support and administration teams in Darlington.
  • We make a real difference: We share 5% of our profits with the local community – to help people in the places they know – the more you give, the more we give.
  • Our members have their say: Our members have the right to vote where the 5% we have committed is shared.
  • Personal Service: We provide fantastic, personal service – feedback on Smart Money People, an independent review website, shows consistently positive ratings. Please feel free to have a look at all our reviews.

Need to discuss your options?

If you have any queries regarding our mortgages, processes or our online system then our dedicated Intermediary Team are on hand to help.

You can call us on:

01325 741004

Or email us at

Our staff are available between:

8am and 6pm Monday to Friday

Our dedicated team are more than happy to help with any questions or queries