We’re committed to tackling fraud

Take Five logoWhat is Take Five?

Take Five is a national campaign that offers straight-forward and impartial advice to help everyone protect themselves from preventable financial fraud. This includes email deception and phone-based scams as well as online fraud – particularly where criminals impersonate trusted organisations.

Many people may already know the dos and don’ts of financial fraud and scams – that no-one should ever contact them out of the blue to ask for their full PIN or full password, or ever make them feel pressured into moving money to another account. The trouble is, in the heat of the moment, it’s easy to forget this.

After all, trusting people on their word is something everyone tends to do instinctively. If someone says they’re from your bank, building society or a trusted organisation, why wouldn’t you believe them? Take Five urges you to stop and consider whether the situation is genuine – to stop and think if what you’re being told really makes sense.

How do I protect myself?

The concept is simple. If something doesn’t feel right:

  • Stop

Taking a moment to stop and think before parting with your money or information could keep you safe.

  • Challenge

Could it be fake? It’s ok to reject, refuse or ignore any requests. Only criminals will try to rush or panic you.

  • Protect

Contact us immediately if you think you’ve fallen for a scam and report it to Action Fraud.

We are here to help. Simply head to your local branch or contact us if you have any concerns.

The Charter

Darlington Building Society signed up to the Take Five Charter in 2021, to help protect our members and colleagues from the pitfalls of scams and other fraudulent activity.

Through the Charter, we regularly share updates of the latest scams and tips to keep your money safe. You will see the Take Five branding across our network to remind members to pause and reflect if something doesn’t feel right.

Learn more about Take Five

The latest scams are available on the Take Five website.

The Charter

Read the Take Five charter.

Action Fraud

Action Fraud is the UK’s national reporting centre for fraud and cybercrime where you should report fraud if you have been scammed, defrauded or experienced cyber crime.

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We are always listening to our members, whether that be in a branch, on a call or in an email.

So whether you want to tell us how well we’ve done, or you have an idea for an improvement, or even a concern you wish to raise, we want to hear from you.

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