Support & FAQs

Here you can find a range of support including our mortgage jargon buster, debt advice and information regarding the fees and charges associated with our mortgages. If you cannot find what you are looking for, call our team of mortgage advisors using the contact details below.

So how can we help?

We know the mortgage process can often be a daunting time and we are here to help as much as we can. We have broken down the home buying process in a handy step-by-step guide and our mortgage jargon buster explains some of the words and phrases you may come across when taking out a mortgage.

There can be various costs associated with your mortgage, such as valuation and solicitor fees and surveys. We recommend that you read through and fully understand the fees and charges associated with your mortgage.

If you are taking out a mortgage with us, you can also pay your fees and charges online, simply fill in your details and pay via our payment partner WorldPay.

If you are currently having, or think you will have, difficulties with your finances in the near future, we can offer you the support of our experienced and qualified Financial Support Team. Click here to read through our advice and view contact details for a range of services who can help you.

Finally, if you cannot find what you are looking for in this section you can view all of our mortgage FAQs here or contact our team of mortgage advisors using the contact details on this page, who will be happy to answer any questions you may have. Our mortgage advice is always free and telephone or face-to-face appointments can be arranged.

Want to speak to a mortgage advisor?

Sometimes it's easier to discuss things face-to-face. Contact our team of mortgage advisors today, our advice is free and we will discuss your options with you.

Call us on:

01325 741035


Or email us at
mortgagedirect@darlington.co.uk

Our staff are available between:

9am and 5pm Monday to Friday