21 May 2024

Darlington Building Society has been named as the Best Building Society by consumers at this year’s British Bank Awards. And if that wasn’t enough of a reason to celebrate, the Society also won the award for Best Building Society Savings Provider on the night.

The tenth annual British Bank Awards was held in London with almost 400 contemporaries from across the financial services sector in attendance to support one of the biggest nights of the year.

The prestigious accolades are determined entirely by customer feedback on independent review site, Smart Money People, who conduct the awards.

Darlington Building Society ‘broke out the bubbles’ with members and the local community just last week, to celebrate being named Building Society of the Year at the 2024 MoneyAge Mortgage Awards.

This latest award win means that the 19th largest UK building society is officially the best in the business – according to both the industry and consumers.

Andrew Craddock, CEO of Darlington Building Society said: “For Darlington Building Society to be named as the Best Building Society amongst such stiff competition is an honour. However, to be named the best twice in the same year – by both industry peers and by consumers – is something else. I am absolutely thrilled to be part of such a positive organisation, filled with colleagues who put their best foot forward each and every day to deliver award-winning products and services to our members. I couldn’t be prouder. Thank you to all our members who provided feedback, leading to this superb double award win.”

Jacqueline Dewey, CEO of Smart Money People said: “Building societies are an important part of the financial services industry and Darlington Building Society is demonstrating a level of excellence for its customers. Our reviews highlight the professionalism and friendliness of the staff, with many valuing the in-person experience they receive. Customers also commented that their savings products are competitive and offer good rates. Congratulations Darlington Building Society.”

“The awards are completely down to the voice of the customer and the reviews we receive on Smart Money People. This makes the achievements all the more special. The winners of the awards should be extremely proud of their achievements.”