Those applying for a mortgage with Darlington Building Society can expect a quicker decision thanks to a major fintech investment.

Published: 2 February 2022

Those applying for a mortgage with Darlington Building Society can expect a quicker decision thanks to a major fintech investment.

Darlington Mortgage Hub is a new broker platform that streamlines the straightforward elements of more complex mortgage applications. It is powered by industry-leading technology from Iress.

As a result, the Society’s experienced manual underwriters will have more resource to move through complex cases at pace, improving customer service levels.

Sustainably increasing mortgage volumes without inflating operating costs will allow the Society to reinvest even more profits into its member proposition and local communities.

Darlington Building Society chief executive officer, Andrew Craddock, said: “This is a major investment for Darlington Building Society. It will enable us to help more people onto the property ladder or into their dream home.

“We understand that mortgage applications aren’t always straight forward. Mortgages are not out of reach just because an applicant’s circumstances, or the property itself, are not considered ‘standard’.

“Darlington Building Society prides itself on saying ‘no’ to ‘computer says no’. Our manual underwriters are the heart of our mortgage proposition because they excel in finding solutions to fit a wealth of criteria.

“It’s all about real people reviewing real cases. The launch of Darlington Mortgage Hub means that complex cases can be dealt with more efficiently and the overall mortgage journey is accelerated.

“We’re thrilled to be the first building society outside of the top-10 to implement this level of technology into our mortgage process. Delivery was a real team effort between the Society and the Iress, and I encourage brokers to explore the new platform for themselves.”

Darlington Building Society is regularly at the forefront of housing innovation, particularly if it helps to alleviate the housing crisis. It is the first lender to offer Help to Build mortgages under the government’s new scheme. Darlington was also named Building Society of the Year twice in 2021, as well as Best Self-Build Lender of the Year.

To visit the Darlington Mortgage Hub, please go to: NEW Submit or track a case – Darlington Building Society