Darlington Building Society continues its digital journey: Chris Hunter, Operations Director at Darlington Building Society.

Darlington Building Society continues its digital journey: Chris Hunter, Operations Director at Darlington Building Society.

Published 11 January 2022

Darlington Building Society’s digital investment continues with the addition of LUCENT360, a managed analytics service, that will speed up the delivery of crucial data across the organisation.

The partnership will speed up the delivery of plans to put data at the heart of the Society’s operations.

Support across the organisation

Connexica technology is already in place across the Society. It is used to fulfil tasks from pulling up member data in branches, to producing Board reports. This upgrade enables Connexica’s consultants to crunch the numbers and deliver custom reports and dashboards.

Society staff will benefit from more time to focus on other aspects of strategy development.

Members will enjoy an even better service. The additional resource will help develop products and services at pace.

Ad-hoc reports can be built by Society staff with Connexica experts providing a stream of reports to push forward the organisation’s strategy.

Chris Hunter, Operations Director at Darlington Building Society said,

“Implementing LUCENT360 was a logical step for Darlington Building Society in its ambition to become a Society ‘powered by data’. The Society has already embedded CX-Air to enable colleagues to produce timely and accurate Management Information.  As a fully managed reporting service, LUCENT360 will take reports further by delivering them in an even more robust and controlled way.

“From branches pulling up member data to the Executive producing Board papers, reports are a whole-of-business operation. The reporting service therefore had to be simple and integrate with the Society’s existing systems. LUCENT360 delivers on both factors whilst providing a single version of the truth. Time saved will liberate Darlington Building Society colleagues to focus on other aspects of their roles and support the Society’s scalable growth.”

Gary Luke, Managing Director at Connexica said,

“We’re extremely pleased to welcome Darlington Building Society to the growing family of organisations using LUCENT360 fully managed analytics service. We look forward to working even more closely with the Society to help them achieve their objectives.”

For our latest news, community work, product updates and much, much more, visit our media hub: Media Hub – Darlington Building Society

To find out more about Connexica please visit their website: www.connexica.com