Darlington Building Society becomes dementia friendly

Darlington Building Society becomes dementia friendly

Staff at Darlington Building Society have shown their support for Dementia Friendly Middlesbrough Project by becoming ‘Dementia Friends’.

The Middlesbrough branch staff took part in a course which enabled them to develop an increased knowledge and understanding and how to help people living with dementia when they come into the branch.

The staff in Middlesbrough have also hosted an in-house raffle, where Branch Operations Manager Louise Thorpe kindly donated some of her work holidays to her colleagues. This raised a just over £100 for Clevearc which runs the ‘Dementia Friendly’ project. The Society then topped the amount to £160 to tie the donation in line with the Societies anniversary year.

Louise said: “Dementia is a condition that sadly affects so many people, meaning it is important our staff are able to have an understanding of how to help those with the condition when they come into branch. At Darlington Building Society we are continually looking for ways to further develop and enhance our customer service skills, which we have done with this course.

“The raffle was a fantastic way to reward some of our hardworking staff with some extra holiday as well as raising money for such a worthy and vital charity.”

Brian Rowcroft, Business Engagement Lead, said: “We are delighted to be able to award Darlington Building Society’s Middlesbrough branch as Working towards Dementia Friendly Status, and staff becoming Dementia Friends is such an important way of helping people understand how to help people living with Dementia.”

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