Privacy Policy

Last updated August 2018

This digital privacy policy indicates Darlington Building Society's procedures and policies regarding the collection and use of your personal information via its website. By using our website you agree to the use of your information as set out below. You are not required to provide your details or complete any registration process before you can use our website.

The privacy notice linked to on the right hand column outlines the Society’s collection, storage and uses of personal data outside the website. This includes data collected through interactions in-branch, on the telephone, through the post and any other form of communication. Please read the privacy notice for further information.

Digital Privacy Policy


Collection of data when browsing via cookies

We gather anonymised, aggregated data about you when you browse this website through small text files called ‘cookies’. Cookies do lots of different jobs, like letting you navigate between pages efficiently, recording which pages you have visited, and generally improving the user experience. This helps us to provide you with a good experience when you browse our website and also allows us to improve our site. For full information about what data our cookies record, how we use them and how to delete/block unwanted cookies, please see our cookies policy.

Collection of personal information via forms or enquiries

As well as using cookies, we also record any data you supply when you register an enquiry or complete an application through the website. We will always ask for your consent before you submit personal information online, to make sure you agree with how we will use this data and how it is stored. See the sections below for how we use personal information submitted online, and how and where we store it. For more information on how the Society as a whole records and uses personal information, please also see our privacy notice.

We will use any personal information you provide to process your enquiry, set up and administer the account and services you have with us, and contact you where necessary. This may be used for fraud prevention and detection, legal and regulatory compliance, marketing and market research and general business purposes. We will only use your data where you have consented to be contacted for such purposes.

Communication via email

You should note that ordinary email is not secure. Please do not send us any confidential information via email. Similarly, we will not use email to send confidential information about your accounts to you unless you specifically request, and agree to, this. For your own protection, please do not include confidential or other personal information in any unprotected e-mails you send to us.

How we use your personal information

We use information held about you in the following ways:

To ensure that content from our site is presented in the most effective manner for you and for your computer.

To evaluate our site and the behaviour of its users.

To provide you with information, products or services that you request from us or which we feel may interest you, where you have consented to be contacted for such purposes.

To carry out our obligations arising from any contracts entered into between you and us.

To allow you to participate in interactive features of our service, when you choose to do so.

To notify you about changes to our service.

We may also use your data, or permit selected third parties to use your data, to provide you with information about goods and services which may be of interest to you and we or they may contact you about these. We will only use your data where you have consented to be contacted for such purposes.

If you do not explicitly opt in, we will act as if you have not consented to using your personal data for marketing purposes, as outlined under the General Data Protection Regulation 2016/679 (GDPR).

All communications with us may be monitored and/or recorded to improve the quality of our service, staff training, and for your protection and security.

Where we store your personal data

The data that we collect from you may be transferred to, and stored at, a destination outside the European Economic Area ("EEA"). It may also be processed by staff operating outside the EEA who work for us or for one of our suppliers. Such staff may be engaged in, among other things, the fulfilment of your order, the processing of your payment details and the provision of support services. By submitting your personal data, you agree to this transfer, storing or processing. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy.

All information you provide to us is stored on our secure servers. Any payment transactions will be encrypted. Where we have given you (or where you have chosen) a password which enables you to access certain parts of our site, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.

Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.

Disclosure of your information

We may disclose your personal information to any member of our group, which means our subsidiaries, our ultimate holding company and its subsidiaries, as defined in section 1159 of the UK Companies Act 2006.

We may disclose your personal information to third parties:

In the event that we sell or buy any business or assets, in which case we may disclose your personal data to the prospective seller or buyer of such business or assets.

If Darlington Building Society or substantially all of its assets are acquired by a third party, in which case personal data held by it about its customers will be one of the transferred assets.

If we offer you products or services from other companies (and you take these products you will be entering into a contract with the company concerned) we will share relevant information with them to obtain a quote and administer the service provided.

If we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our terms of use and other agreements; or to protect the rights, property, or safety of Darlington Building Society, our customers, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.

All relationships with third parties are controlled by a contract that safeguards the security and confidentiality of your information.

Your rights

You have the right to have any inaccuracies corrected, to withdraw consent to direct marketing and a right of access to your personal records held by us at any time. If you wish to access your personal records and data, you must allow us a processing time of one month to provide such information.

We cannot process your personal data for marketing purposes unless you have consented to this use of your data. We will always ask you for consent if we intend to use your data for such purposes or if we intend to disclose your information to any third party for such purposes. You can exercise the right to opt in or withdraw consent at any time by emailing us, popping into a branch, or writing to our head office at Sentinel House, Morton Road, Darlington, DL1 4PT. If you do not explicitly opt in, we will act as if you have not consented to using your personal data for marketing purposes, as outlined under the General Data Protection Regulation 2016/679 (GDPR).

Our site may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.

Access to information

Under the General Data Protection Regulation 2016/679 (GDPR), you have the right to request any personal data held by us for no charge. We reserve the right to provide this data within one month from the date of the request.

Social media

We use accounts on social media that are governed by the social media channel’s own terms and conditions/privacy policies. When you sign up to these channels, you will give consent to these terms and conditions/privacy policies. We will never use personal information from social media accounts, like your full name, address and phone number, unless you consent to this use with us. An example of this could include a private message where you supply your phone number so we can contact you. If you actively supply such details, we will use the data in the same way as outlined in this privacy policy.

Changes to our privacy policy

Any changes we may make to our privacy policy in the future will be posted on this page and, where appropriate, notified to you by e-mail.

Privacy notice

Our privacy notice, which outlines the Society’s collection, storage and uses of personal data outside the website, is available here.


Questions, comments and requests regarding this privacy policy are welcomed and should be addressed to the marketing team at