Proving your ID in branch

To comply with current legislation, we have to verify the identity of each applicant before we open a new account. This applies to new and existing members.

To do this we may use an electronic verification system. You must also let us have certain documents. If you open your account at a branch, you will need to let us have one proof of your name and one proof of your address. You must supply one original document from each list below:

Proof of your name

  • Current valid full UK passport
  • Current UK full, signed driving licence or photocard
  • Medical Card - but only for applicants under 18 years of age
  • Birth Certificate - but only for applicants under 18 years of age
  • Current firearms certificate or shotgun licence
  • Benefits payment book/letter from benefits agency

Proof of your address

  • Current UK full, signed driving licence or photocard
  • Utility Bill dated within the last three months i.e Gas, Electricity or Telephone (not mobile)
  • Council Tax/ Water bill for the current year
  • Credit Card statement within the last month
  • Recent bank or building society account statement

We may consider alternative documents, please telephone your local branch or head office on 01325 366366 for further details.

Branch Finder

Opening an Individual Savings Account (ISA)

If you are opening an ISA, you must provide a valid National Insurance Number (not a temporary National Insurance Number), as well as proving your identity.

Opening an account for an organisation

If you are opening an account for a company or other organisation you must prove the identification of the account holders for:

  • Directors of the company/charity
  • Trustees of a club
  • Intended account signatories
  • Partners of a partnership

The documentation required to evidence the identity of these individuals is the same as that listed above. In addition we require:

  • Sight of the certificate of incorporation/charities registration document/club constitution/partnership agreement
  • A copy of a minute of a meeting authorising the opening of the account
  • A minute of a meeting confirming who the signatories are appointed to operate the account