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As a Society we know that without continuous feedback we would not be able to grow. As a result all of our mortgage members on completion will receive a Satisfaction Survey. This is so our members can feedback any comments and rating they would like to feedback. This can also be done online along with reviews at: smartmoneypeople.com/darlington-building-society-reviews.
So, don’t take our word why you should consider a mortgage from us, see below for a read through some of our customer own comments:
Mr & Mrs C. (York)
Friendly efficient service - good response times.
Mr E (Sheffield)
Very professional service with personal approach – perfect.
Very good service - completed on said date.
We always aim to provide high levels of customer service so if you have liked your experience with Darlington Building Society then feel free to spread the word!
Looking for a little assistance, facts, figures or reassurance?
Sometimes it's easier to discuss things face-to-face. All our branches have staff ready and waiting to talk. If you’d like to discuss your options or you think you need help, call in at your local branch.
Alternatively call our enquiries line between:
9am and 5pm Monday to Friday (9:30am and 5pm Tuesday) or
9am and 12pm on Saturday
Our staff will be more than happy to help with any questions or queries
Or email us on:
You can pay your mortgage or any fees via direct debit online.