Legal Information about Darlington Building Society

Our website

This website is owned and operated by Darlington Building Society. Our head office is at Sentinel House, Morton Road, Darlington, County Durham DL1 4PT.

Phone: 01325 366366, E-mail:


Darlington Building Society is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority. Registered Number 205895.

The Prudential Regulation Authority (PRA) is responsible for the regulation and supervision of banks, building Societies, credit unions, insurers, and major investment firms. They promote the safety and soundness of these firms.

The Financial Conduct Authority (FCA) regulate financial services providers. Their aim is to protect customers and make sure they get a fair deal.

We are a member of the Building Societies’ Association.

Darlington Building Society is part of the Financial Services Compensation Scheme. You can find out more about the scheme and how it could help you on their website


Darlington Building Society takes every effort to ensure that its customers enjoy a trouble free service.

If we can’t resolve a complaint, you can ask for an independent review by getting in touch with the Financial Ombudsman Service. For details of the scheme, you can visit their website

Products and services

All our products and services are:

  • only available to UK residents
  • subject to availability and may be modified or withdrawn at any time without notice
  • subject to conditions

Our mortgages

Our mortgages are regulated by the FCA:

  • They are only for buying properties in England, Scotland, and Wales.
  • They are usually only available to people who will live in the property they are buying with the mortgage.
  • We only offer our own mortgages.